Deposited wrong coins
Your funds won't arrive and trade.io cannot recover them. Please be careful when depositing. Accepted coins are:
BTC | ETH | LTC | TIOx | BAT | BTNT | DOG | GNT | OMG | PCO | REP | TTV | USDT | XRR | ZRX | SNT | DAI | MITH
If funds are withdrawn to a wrong address and the status is successful, you can not cancel it. You need to contact the customer service of the receiving platform (not trade.io). Hopefully, they can recover the transaction.