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Frequently Asked Questions
Browse the topics below to find what you are looking for.
Browse video tutorials and walkthroughs.
Video Tutorials
My Account
Verification
Deposits & Withdrawals
- How to withdraw?
- Is there a maximum amount for withdrawals?
- How much will I be charged for withdrawals?
- How much will I be charged for deposits?
- How can I transfer funds/Deposit from my wallet to trade.io?
- My deposit did not arrive
- Withdraw to wrong address
- I haven't received my confirmation email
- Deposit Fiat currency
- Deposited wrong coins
Trading & Platform
General Security
Liquidity Pool
- What exactly is the Liquidity Pool?
- What is TIOx?
- How do I buy TIOx?
- How do I calculate my interest distribution?
- How does the pool generate interest for the participants?
- How often is my interest distribution paid?
- What are the requirements to access the LP?
- How do I loan my TIOx to the LP?
- Do I need to transfer my TIOx from my exchange account to the LP?
- Why are my TIOx locked in when I lend them to the LP?
- When is the cutoff time to lock in my TIOx to the LP?
- When will my TIOx be unlocked?
- Where will I see my interest distributions from the LP?
- What happens if the price of TIOx increases/decreases significantly while I am locked in the LP?
- Will I be able to automatically convert my interest distributions into TIOx?
- What are the risks of lending my TIOx?
Depositing Fiat
- What types of card are permitted for fiat to crypto transactions?
- What is the minimum and maximum amount I can fund my account with using a credit/debit card?
- What are the fees for Fiat to Crypto transactions?
- How long is the processing time?
- Does my account need to be KYC-verified in order to make a deposit by card?
- My deposit did not arrive in my account, what shall I do?
- Is the credit card offering available in all countries?
Initial Exchange Offerings (IEOs)
Frequently Asked Questions
You can also browse the topics below to find what you are looking for.
Browse video tutorials and walkthroughs.
Video Tutorials
- How to withdraw?
- Is there a maximum amount for withdrawals?
- How much will I be charged for withdrawals?
- How much will I be charged for deposits?
- How can I transfer funds/Deposit from my wallet to trade.io?
- My deposit did not arrive
- Withdraw to wrong address
- I haven't received my confirmation email
- Deposit Fiat currency
- Deposited wrong coins
- What exactly is the Liquidity Pool?
- What is TIOx?
- How do i buy TIOx?
- How do I calculate my interest distribution?
- How does the pool generate interest for the participants?
- How often is my interest distribution paid?
- What are the requirements to access the LP?
- How do I loan my TIOx to the LP?
- Do I need to transfer my TIOx from my exchange account to the LP?
- Why are my TIOx locked in when I lend them to the LP?
- When is the cutoff time to lock in my TIOx to the LP?
- When will my TIOx be unlocked?
- Where will I see my interest distributions from the LP?
- What happens if the price of TIOx increases/decreases significantly while I am locked in the LP?
- Will I be able to automatically convert my interest distributions into TIOx?
- What are the risks of lending my TIOx?
- What types of card are permitted for fiat to crypto transactions?
- What is the minimum and maximum amount I can fund my account with using a credit/debit card?
- What are the fees for Fiat to Crypto transactions?
- How long is the processing time?
- Does my account need to be KYC-verified in order to make a deposit by card?
- My deposit did not arrive in my account, what shall I do?
- Is the credit card offering available in all countries?